Terms and Conditions
These terms and conditions apply to purchases made on the e-Shop Czech Auto Legends https://czechautolegends.cz/ (hereinafter referred to as the "e-Shop"), operated by Czech Auto Legends s.r.o., Company ID: 10845020, VAT ID: CZ10845020, from May 12, 2021.
The conditions further define and specify the rights and obligations of the website operator, i.e., Czech Auto Legends s.r.o., with its registered office at U Mratínky 574, 250 64 Měšice, Company ID: 10845020, VAT ID: CZ2738262, registered in the Commercial Register of the Municipal Court in Prague, Section C, File 349425, as well as the rights and obligations of private individuals selling and buyers.
All contractual relationships are concluded in accordance with the legal order of the Czech Republic. Unless these terms and conditions specify otherwise, the legal relations of the participants are governed by the relevant provisions of the generally binding regulations valid in the Czech Republic (Civil Code, Act No. 89/2012 Coll., as amended; Consumer Protection Act, Act No. 634/1992 Coll., as amended; Commercial Code, Act No. 513/1991 Coll., as amended).
Definitions
The buyer is a buyer who, outside the scope of their business activities or outside the independent performance of their profession, purchases for private purposes or concludes a contract with an entrepreneur or otherwise deals with them.
These Terms and Conditions do not apply to legal entities or persons who order goods within the scope of their business activities or independent performance of their profession. The business relationship between the seller and a buyer who is not the final consumer is resolved according to individually agreed conditions. This means that the seller is entitled to unilaterally refuse to conclude a purchase contract.
Purchase Contract
The buyer is obliged to familiarize themselves with these Terms and Conditions before concluding a purchase contract. If the buyer does not agree with the Terms and Conditions on the Czech Auto Legends website https://czechautolegends.cz/, they must not use its services. By concluding a purchase contract, the buyer confirms that they have familiarized themselves with these Terms and Conditions and agree with them.
If the buyer is the buyer, the proposal for concluding the purchase contract (offer) is the placement of the offered goods by the supplier on the website. The purchase contract is created by sending the order by the buyer and accepting the order by the seller. The seller promptly confirms this acceptance to the buyer by an informative email to the provided email address; however, this confirmation does not affect the creation of the contract. The contract (including the agreed price) can only be changed or canceled based on an agreement between the parties or on legal grounds.
Before sending the order to the seller, the buyer is allowed to check and change the data they have entered into the order, taking into account the buyer's ability to detect and correct errors made when entering data into the order. The buyer sends the order to the seller by clicking the "Send Order" icon.
The seller also reserves the right to cancel the order or part of it before concluding the purchase contract based on an agreement with the buyer. If the buyer has already paid part or all of the purchase price, this amount will be refunded to their account or address, and the purchase contract will not be concluded.
Price, Loyalty Points, Codes, and Coupons
The prices listed for the products are final. Any discount must be negotiated before placing the order on the e-Shop. Any subsequent change cannot be made without canceling the previous order and negotiating a new one.
Discount points, codes, and coupons cannot be combined. Only one discount can be applied per purchase. If the buyer enters more discounts for one order in violation of this provision, it is grounds for canceling the order for breach of these Terms and Conditions set by the operator.
Payment and Collection of Ordered Goods
The buyer is obliged to pay for the goods within 5 working days from the time they ordered them, by paying for the goods and their delivery to the account of Czech Auto Legends s.r.o., or upon personal collection unless otherwise agreed in writing with a representative of Czech Auto Legends s.r.o. If the buyer does not pay for the goods and their delivery within 5 working days from the order, or does not arrange personal collection and payment within 5 working days, it is considered that they are withdrawing from the purchase contract. In such a case, Czech Auto Legends s.r.o. will cancel the order.
In the event of withdrawal from the purchase contract, or order cancellation, the buyer may place a new order. The period for payment of the ordered goods will then be counted from the new date of their order.
Shipping and Delivery
The seller provides information on the currently set postage and method of delivery on a special page of this e-Shop. This amount includes all costs for sending the goods to the buyer, such as packaging, packing material, payments to the carrier, etc. When purchasing goods, the current postage in the e-Shop always applies.
Complaints
The buyer is obliged to carefully inspect the delivered goods upon receipt from the carrier. The buyer should not accept a shipment that shows signs of damage.
On the day of receipt, the buyer should carefully inspect the integrity of the goods. If the goods are damaged despite the packaging being intact, or if the goods are incomplete or mistakenly do not correspond to the ordered type, the buyer should immediately inform the seller via email at CAL@volny.cz
The seller undertakes to resolve all legitimate complaints to the buyer's satisfaction.
Complaint Resolution Period and Method
If the buyer files a complaint, the period for resolving complaints is suspended if the seller has not received all the necessary documentation needed to process the complaint (parts of the goods, other documents, etc.). The seller is obliged to request the necessary documentation from the buyer as soon as possible. The period is suspended from this date until the required documents are delivered by the buyer.
The seller will resolve legitimate complaints as soon as possible, in extreme cases no later than 20 days. The money will be sent to the buyer's account no later than 30 days from the delivery of the withdrawal from the purchase contract.
Refund of Postage
We will reimburse the costs associated with returning the goods if the following conditions are met:
• The complaint is legitimate – it does not concern, for example, a defect caused by improper handling, mechanical damage, etc.
• Through email to CAL@volny.cz, you send a request for reimbursement of the necessary costs associated with the return of the claimed goods.
• You provide proof of costs – a scanned receipt for postage, a shipping slip, etc.
• Only costs in a reasonable amount considering the nature of the goods can be reimbursed, such as postage costs, but not taxi services, etc.
Rights from Defective Performance
The rights and obligations of the contractual parties regarding the rights from defective performance are governed by the relevant generally binding regulations (in particular, the provisions of §§ 1914 to 1925, §§ 2099 to 2117, and §§ 2161 to 2174 of Act No. 89/2012 Coll., Civil Code).
The seller is responsible to the buyer that the sold item has no defects upon receipt. At the time the buyer took over the goods, the seller is especially responsible for the following characteristics:
• The item has the properties agreed upon by the parties. If such an agreement is not made, the item has such properties as the seller or manufacturer described, or which the buyer expected given the nature of the item being sold.
• The item serves the purpose stated by the seller or for which this type of item is usually used.
• The item corresponds in quality or design to the agreed sample or model, if the quality or design was determined according to an agreed sample or model.
If the item does not have the above characteristics, the buyer can withdraw from the contract. However, if considering the nature of the defect, this is disproportionate, especially if the defect can be removed without undue delay, the buyer has the right to a free removal of the defect.
If the buyer does not withdraw from the contract or does not exercise the right to exchange or repair the item, they can demand a reasonable discount. The buyer has the right to a reasonable discount even if the seller cannot deliver a new item without defects, replace its part or repair the item, as well as in cases where the seller fails to rectify the situation within a reasonable time or where such a remedy would cause considerable difficulties for the consumer.
The right from defective performance does not belong to the buyer if the buyer knew before taking over the item that it had a defect or if the buyer caused the defect themselves.
Other rights of the buyer regarding defects are governed by §§ 2106 and 2107 of the Civil Code.
The buyer’s other rights from defective performance and the seller's obligations in case of defective performance are governed by §§ 2161 to 2174 of the Civil Code.
Protection of Personal Data
The buyer, in compliance with Act No. 101/2000 Coll., on the Protection of Personal Data and on Amendments to Certain Acts, consents to the processing and collection of their personal data by Czech Auto Legends s.r.o. for the purpose of fulfilling the subject of the concluded purchase contract and further use for marketing purposes by Czech Auto Legends s.r.o.
Personal data, which are the name and surname, address, identification number, tax identification number, e-mail address, and telephone number, provided by the buyer on the order form in connection with their order, are collected, processed, and stored by the seller, Czech Auto Legends s.r.o., solely for the purpose of fulfilling the purchase contract, including the necessary accounting operations, preparation of tax documents, identification of payment by bank transfer, and for communication with the buyer.
Governing Law
The contractual relationships arising from these Terms and Conditions are governed by the legal order of the Czech Republic. If any provision of these Terms and Conditions becomes invalid or ineffective, the remaining provisions remain valid and effective.
Dispute Resolution
If a dispute arises between the buyer and the seller regarding the purchase contract, the buyer may file a motion for an out-of-court settlement. In this case, the buyer can contact the Czech Trade Inspection Authority, Central Inspectorate – ADR Department, Štěpánská 15, 120 00 Prague 2, or use the online form at https://adr.coi.cz.
All information provided during the out-of-court dispute resolution process is confidential, and both the seller and the buyer are obliged to keep this information confidential and not disclose it to third parties. The obligation to keep this information confidential does not expire even after the end of the out-of-court dispute resolution process.
These Terms and Conditions are effective from January 1, 2022.